Welcome to Sarah Stearns Ceramics: Handmade ceramic tableware, mugs, planters, and home decor. Pieces are handbuilt and wheel-thrown and made with lead free glazes.
Please verify that your shipping information is updated and accurate. I will only ship to the address that you have listed on Etsy.
All items ship through Priority Mail, which is usually a 2-3 day service, but is NOT guaranteed. I will provide you with a tracking number so that you can track the progress of your shipment.
Should you need to expedite shipping for any reason, please send me a message with your information at the time of purchase.
Insurance and expedited shipping are available for an additional shipping charge.
Buyers are responsible for any customs fees that may apply, and I will not mark items as a "gift" or with a lesser value than their purchase price.
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
We carefully pack each item to prevent breakage. We use bubble wrap, recycled packing paper, and compostable packing peanuts.
If breakage occurs during shipment, do not remove the item from the package. Please contact me immediately. I will ask you to send photos of the item and the package. We will do our best to ship you a replacement if available, or issue a refund if the piece is no longer available.
RETURNS and REFUNDS
In some cases, returns may be accepted. Returns must be requested within 3 days and items must be received within 14 days of delivery.
Items must be returned in an unused and resaleable condition.
The buyer is responsible for return shipping costs. Return shipping must include tracking and insurance.
The original shipping costs and a 20% restocking fee will be deducted from any refunds that may be given.
For questions and custom order inquiries, please contact us through Etsy Convos. We answer messages Monday through Friday.
CUSTOM & PERSONALIZED ORDERS
If you are interested in commissioning a custom order, please contact me through Etsy convos. I will be happy to explain your options and work with you to design a custom item.
Payment for custom orders must be received prior to starting work on custom items.
The timeline for custom orders varies, but the process is usually 4 weeks AT A MINIMUM.
All sales on custom items are final. Custom and personalized orders cannot be returned or exchanged.