A guide to Ceramic Urns: FAQs
I know that choosing a ceramic urn for your loved one or pet is an important decision. My hope is that my handmade urns will help you remember your loved one in a special and meaningful way.
I take pride in the quality and craftsmanship of the ceramic urns I make. I have been a ceramic artist for almost 15 years, and it is truly my passion.
I hope to answer any questions you have about handmade urns below.
If you have further questions, please don't hesitate to contact me.
How large of an urn do I need to buy?
I make many different sizes of urns. Cremation urns do come in large sizes, medium/small (a portion of ashes), and keepsake sizes.
Keepsake urns, or mini urns, are popular to hold a small amount of ashes in remembrance. Keepsake urns and small urns also are used when family members want to divide ashes among several people.
I also make medium size urns that are appropriate size for most pets.
Adult size urns are sized to hold the ashes of a person who weighed 150-200 lbs. or less prior to cremation. Adult size urns are an extra special order, so please contact me to discuss details.
A good starting point is to find out what your loved one weighed prior to cremation. Each pound of weight usually equals one cubic inch of ashes after cremation occurs.
How do I fill an urn once I have purchased and recieved it?
Urns are easy to fill. My urns come with an openin in the top, and a matching lid.
Typically, my customers are given a temporary container by the cremation provider, which contains the cremated remains of the deceased.
If the temporary container contains a bag holding the cremated remains, you may transfer the entire bag to the urn. If the ashes are not in a bag, you may pour the ashes from the temporary container into the urn.
How do I secure the lid of the urn?
You may find that you want to permanently secure the lid to the urn. To do this, I recommend attaching the lid with a thin bead of clear silicone after you have filled the urn.
Are the urns I see in your store "ready to ship"?
Many of the urns that you see in my shop are complete and ready to ship to you with 2-3 business days.
Some of the creamtion urns you'll see are photos of personalized urns that I have made in the past. These photos are for customizable urns, that you can personalize with a name, dates, a design, or your choice of colors. Personalized urns can be ready to ship to you in 4-6 weeks.
Both "Ready to Ship" and Personalized Urns are cleary marked in the item description.
Do you offer refunds?
I offer a full satisfaction guarantee. You can buy from me with confidence knowing that I stand behind absolutely everything that I make.
I gladly accept returns and exchanges, but please contact me within 3 days of delivery, and ship items back within 14 days of delivery.
This guarantee applies to any product that is returned unused and that has not been personalized. Because of the nature of custom and personalized items, unless they arrive damaged or defective, I can't accept returns.
How do you ship ceramic urns?
We carefully pack each item to prevent breakage. We use bubble wrap, recycled packing paper, and compostable packing peanuts.
If a breakage occurs during shipment, do not remove the item from the package. Please contact me immediately. I will ask you to send photos of the item and the package. We will do our best to ship you a replacement if available, or issue a refund if the piece is no longer available.
What is a keepsake urn?
A keepsake urn is a small or mini version of a ceramic urn designed to hold just a small amount of ashes. You may use a keepsake urn to hold pet cremains, or a smaller portion of a loved one's ashes.
They are often purchased by family members when the majority of a loved one's ashes are buried or scattered, or if several family members each want to keep a small amount of ashes in remembrance.
How do you personalize an urn?
I love working with customers to create a personalized urn for thier loved one.
Ceramic urns can be customized by adding a stamped name or date to the side of the urn. I've also stamped names and dates into the lid of an urn.
I can also work with you to make a special design motif, or a favorite color glaze.
Are ceramic urns fragile?
Ceramic urns are not as fragile as you may think. It is true that ceramic urns are more breakable than, say, a metal or wooden urn. But, I always pack urns with sufficient bubble wrap and foam for the utmost protection during shipment. Stoneware ceramic urns are surprisingly durable.
How much is shipping?
USPS Priority Shipping is free on all urns within the contiguous 48 U.S. states. Express shipping is available, and I would be glad to calculate that for you. I also ship to international destinations at rates specific to those locations. If you add the item to your cart and enter your address, it will give you the exact rate to your destination.
How long does shipping take?
USPS shipping usually takes 2-3 business days.
What forms of payment do you accept?
Credit cards such as Visa, Mastercard, American Express are all accepted, along with PayPal.